Figures

**nt_inuk** · 07-26-2004, 06:13 PM

Motto: Be sure and cancel your credit cards before you die, this is just so priceless and so easy to see happening, customer service being what it is.

------------------------------------------------------------

My Aunt died this past January. CitiBank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00 ... now was somewhere around $60.00)
I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply."
Me: "Maybe, you should turn it over to collections."
CitiBank: "Since it is 2 months past due, it already has been."
Me: "So, what will they do when they find out she is dead?"
CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me ?"
Me: "Did you just get what I was telling you ... the part about her being dead?"
CitiBank: "Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)
Me: ''I'm calling to tell you she is dead..
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for death."
Me: "Oh..."
CitiBank: "I don't know what more I can do to help."
Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose..don't really think she will care."
CitiBank: "Well ... the late fees and charges do still apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given.)
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your planet?!!"

alamosaurus · 07-26-2004, 10:54 PM

Is there an award given for stoooopidity. Those folks at
Citibank sure deserve it !!!!

owleyes · 07-26-2004, 11:02 PM

"Our system just isn't set up for death."

WHAT? That is the most idiotic crap I've ever heard! I love the new billing address though! ROFLMAO!!!

**nt_inuk** · 07-27-2004, 05:55 PM

i dunno you two ...

lol

so reall ... it's stupid ... lol ... the worst part is the one can imagine this happening.

River Spirit · 07-27-2004, 06:40 PM

it's hard to avoid them....but try not to do business with Citibank, they are the PITS!:large:

owleyes · 07-27-2004, 07:10 PM

I definitely don't haveta worry about it - cause I don't have any money, LOL!:Cry

**nt_inuk** · 07-27-2004, 07:36 PM

well spirit of seattle and owleyes : i be danged if i can't give y'all some good reps ... gotta spread it around some more - before i give it to you. :Eyebrows but know i tried again anywaaaaaaaays
:Thumbs up to u both

owleyes · 07-27-2004, 07:39 PM

I tried to give you some last night, but it wouldn't let me either!;) Thanks for tryin anyways!

**nt_inuk** · 07-27-2004, 07:43 PM

kewl ... ty for the thoughts

it's just i don't much like "spreading" nothing around ... sounds to weird for this artistic mind.

owleyes · 07-27-2004, 07:46 PM

LOL Inuk! I totally get where you're comin from!

07-26-2004, 06:13 PM	#1 (permalink)
nt_inuk Shmiles With Eskimo Pride Join Date: Jan 2004 Location: Northwest Territories, Canada Posts: 5,321 Blog Entries: 1	Figures Motto: Be sure and cancel your credit cards before you die, this is just so priceless and so easy to see happening, customer service being what it is. ------------------------------------------------------------ My Aunt died this past January. CitiBank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00 ... now was somewhere around $60.00) I placed the following phone call to CitiBank: Me: "I am calling to tell you that she died in January." CitiBank: "The account was never closed and the late fees and charges still apply." Me: "Maybe, you should turn it over to collections." CitiBank: "Since it is 2 months past due, it already has been." Me: "So, what will they do when they find out she is dead?" CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!" Me: "Do you think God will be mad at her?" CitiBank:"...excuse me ?" Me: "Did you just get what I was telling you ... the part about her being dead?" CitiBank: "Sir, you'll have to speak to my supervisor!" (Supervisor gets on the phone) Me: ''I'm calling to tell you she is dead.. CitiBank: "Could you fax us a certificate of death?" Me: "Sure." ( Fax number is given ) ( After they get the fax. ) CitiBank: "Our system just isn't setup for death." Me: "Oh..." CitiBank: "I don't know what more I can do to help." Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose..don't really think she will care." CitiBank: "Well ... the late fees and charges do still apply." Me: "'Would you like her new billing address?" CitiBank: "That might help." Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given.) CitiBank: "Sir, that's a cemetery!" Me: "What do you do with dead people on your planet?!!" __________________ Inuk* "A person who works with their hands is a laborer, A person who works with their hands & their brain is a craftsman, A person who works with their brain & their heart ... is an Artist".

07-26-2004, 10:54 PM	#2 (permalink)
alamosaurus Teen Dancer Join Date: Mar 2001 Location: Greater Los Angeles. Posts: 267	Is there an award given for stoooopidity. Those folks at Citibank sure deserve it !!!! __________________ alamosaurus

07-26-2004, 11:02 PM	#3 (permalink)
owleyes Junior Dancer Join Date: Jun 2004 Location: KY Posts: 238	"Our system just isn't set up for death." WHAT? That is the most idiotic crap I've ever heard! I love the new billing address though! ROFLMAO!!! __________________ If you cannot find what you seek within, you will not find it without.

07-27-2004, 05:55 PM	#4 (permalink)
nt_inuk Shmiles With Eskimo Pride Join Date: Jan 2004 Location: Northwest Territories, Canada Posts: 5,321 Blog Entries: 1	lmebo i dunno you two ... lol so reall ... it's stupid ... lol ... the worst part is the one can imagine this happening. __________________ Inuk* "A person who works with their hands is a laborer, A person who works with their hands & their brain is a craftsman, A person who works with their brain & their heart ... is an Artist".

07-27-2004, 06:40 PM	#5 (permalink)
River Spirit Senior Dancer Join Date: Jul 2004 Location: Sacramento CA on the American River Posts: 800	it's hard to avoid them....but try not to do business with Citibank, they are the PITS!:large: __________________ "The Cleveland Indians are going to change their name. They don't want to be known as a team that perpetuates racial stereotypes. From now on they're just going to be called the Indians." - Native Comedian Vaughn Eaglebear, Colville/Lakota

07-27-2004, 07:10 PM	#6 (permalink)
owleyes Junior Dancer Join Date: Jun 2004 Location: KY Posts: 238	I definitely don't haveta worry about it - cause I don't have any money, LOL!:Cry __________________ If you cannot find what you seek within, you will not find it without.

07-27-2004, 07:36 PM	#7 (permalink)
nt_inuk Shmiles With Eskimo Pride Join Date: Jan 2004 Location: Northwest Territories, Canada Posts: 5,321 Blog Entries: 1	lmebo ^5 to u both well spirit of seattle and owleyes : i be danged if i can't give y'all some good reps ... gotta spread it around some more - before i give it to you. :Eyebrows but know i tried again anywaaaaaaaays :Thumbs up to u both __________________ Inuk* "A person who works with their hands is a laborer, A person who works with their hands & their brain is a craftsman, A person who works with their brain & their heart ... is an Artist".

07-27-2004, 07:39 PM	#8 (permalink)
owleyes Junior Dancer Join Date: Jun 2004 Location: KY Posts: 238	I tried to give you some last night, but it wouldn't let me either!;) Thanks for tryin anyways! __________________ If you cannot find what you seek within, you will not find it without.

07-27-2004, 07:43 PM	#9 (permalink)
nt_inuk Shmiles With Eskimo Pride Join Date: Jan 2004 Location: Northwest Territories, Canada Posts: 5,321 Blog Entries: 1	^5 Neighbor kewl ... ty for the thoughts it's just i don't much like "spreading" nothing around ... sounds to weird for this artistic mind. __________________ Inuk* "A person who works with their hands is a laborer, A person who works with their hands & their brain is a craftsman, A person who works with their brain & their heart ... is an Artist".

07-27-2004, 07:46 PM	#10 (permalink)
owleyes Junior Dancer Join Date: Jun 2004 Location: KY Posts: 238	LOL Inuk! I totally get where you're comin from! __________________ If you cannot find what you seek within, you will not find it without.

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